IndiGo Starts Processing Full Refund of Cancelled Bookings

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Low-cost airlines IndiGo has started processing a full refund to travel agencies and direct customers for tickets booked after March 25 for travel till May 3.

As per the DGCA’s advisory on 16th April airline to provide a full refund to passengers within three weeks from the date of request.

“As per the recent DGCA guidelines, new bookings made between 25th March’20 and 14th April’20 for travel between 25th March 2020 and 3rd May 2020 are eligible for a full refund.”

“The refund will be processed within 3 weeks for those who meet the requirement,” Indigo said in a communication.

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IndiGo says in replay of a customer’s tweet.

Indigo also start processing a full refund of group booking as well the airline said for group bookings travel agent or customer needs to send an email on grouprequest.goindigo.in

For the rest of customers indigo is providing credit shell to use in future bookings.

As per the DGCA’s advisory, the full refund policy is applicable on both Domestic as well as foreign operator engaged in domestic and international air travel in India, but still only Indigo has started processing full cash refunds to customers and travel agents.

While the other Indian airlines like Spicejet, GoAir, AirAsia India, Vistara and Air India are still reviewing the DGCA’s advisory or just proving credit shell or credit note.

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10 Comments

  1. Hi .. I have booked tickets in Indigo as on dated 19 May 2020 to travel from kolkata to Bhuvaneswar..can you please tell me by 19th may will indigo flights resume or I shall cancel booking.

    • Don’t cancel your booking… if flights will not start they will automatically cancels the bookings and you will get the credit from the airline.

  2. Hii .. I have booked tickets in Indigo as on dated 04 May 2020 to travel from Amritsar to kolkata ..can you please tell me by 04th may will indigo flights resume or I shall cancel booking

    • Don’t cancel your booking… if flights will not start they will automatically cancels the bookings and you will get the credit from the airline.

      • My ticket booking date is 13th Mar 2020 and Journey date was 19th Apr 2020. Can I get full refund for my ticket?

        • No! you are not eligible for full refund… you will get credit from airline.

  3. My wife and daughter is stuck in Punjab Jalendhar. I have booked tickets for them. Can i know when the flight services will be resume.

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