IAAI launches Air Passenger Rights Forum to offer free consultation on air passenger grievances


IATA Agents Association of India (IAAI), an association of IATA accredited travel agents in India, has decided to launch a dedicated Air Passenger Rights Forum for free consultation service to air passengers to settle their grievances regarding product and service delivery issues with airlines.

The initiative has been taken considering the increasing cases of flight delays, baggage losses, etc. being reported at airports and therefore the inconveniences that are being meted out by passengers without proper redressal on the part of the airline companies.

The Forum is going to be referred to as the IAAI Air Passenger Rights Forum.

With the expansion of aviation, the incidents of flight delays, baggage losses and other cases of negligence on the part of the airlines also started increasing like never before, said Biji Eapen, President of IAAI.


Neither the passengers nor the travel agents know about the rights of the passengers guaranteed under the Air Passenger Charter Act of 2019, he added. He said that the exercise is to teach, create awareness about passenger rights enshrined within the charter.

“We have already handled a couple of cases that came to us and helped passengers get their rightful compensation from the respective airlines. Therefore, as a responsible trade association we decided to offer our consultation free of charge in the future,” said Eapen.

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One comment

  1. Very good initiative taken by IAAI, i would also suggest to support the Passengers incase any Airlines going Bankrupt, as recently Jet Airways has gone, many passengers are still waiting for their REFUND of the tickets with clueless replies from IATA agency,

    Please show the way to come out of it

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