DGCA Circular: Airlines Ticket Cancellation/Reschedule due to Covid-19

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Directorate General of Civil Aviation (DGCA)on Thursday late night issue an advisory for all the Indian airlines regarding the cancellation and reschedule of flight tickets due to Covid-19.

GOVERNMENT OF INDIA
OFFICE OF THE DIRECTOR GENERAL OF CIVIL AVIATION
OPPOSITE SAFDARJUNG AIRPORT, NEW DELHI-110003

No. 4/1/2020-IR
Dated: 12-03-2020

CIRCULAR
Sub: Airline Ticket Cancellation/Reschedule due to Covid-19

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In view of the unfolding severe impact of COVID-19, the Aviation Industry is facing serious challenges. Flights are being curtailed, cancelled and disrupted almost on a daily basis. Resultantly, the passengers are also facing the brunt. Their travel plans are also getting hit and disturbed.

2. In the current scenario, it would be appropriate if airlines support their passengers in this tough time by waiving off cancellation/reschedule charges or by providing any other incentive.

3. In light of hardship faced by passengers, airlines may like to consider and take an appropriate call, accordingly.

(Sunil Kumar)
Deputy Director General

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Also Read, Airlines asked to consider free flight cancellation amid COVID-19 scare

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