Alitalia Is Shutting Down, Cancels All Flights After October 15

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Alitalia , the flag carrier and largest airline of Italy is no longer selling any flights for beyond October 15, also all Alitalia flights that had been scheduled to fly after October 15 have been canceled.

“From midnight 25/8 Alitalia will no longer sell tickets for flights from 15/10. It will be possible to rebook the flight within 14/10 or request a full refund. Soon a direct communication will be sent to all customers with further instructions.” Alitalia said in a tweet.

Following the procedure for the sale of the “Aviation” Branch of “Alitalia – Società Aerea Italiana Spa” in extraordinary administration to the fully public owned company Italia Trasporto Aereo S.p.A., the Ministry of Economic Development has authorized Alitalia to stop ticket sales and, as a consequence, to interrupt flight activities starting from 15 October 2021, being the initial date of the new flagship carrier operations.

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As a result, Alitalia is offering passengers holding an Alitalia ticket (055) for flights purchased on all Alitalia Markets:

  • by and not after 24 August 2021;  
  • with a travel date from 15 October 2021; 
  • to/from any destination/origin worldwide

that have been canceled, the forms of assistance and reimbursement below, of their choice: 

  • change of booking (rebooking or rerouting – or modification of the itinerary to reach the original destination or return to the point of origin of the trip), without fare integration, on a flight that can be used by the passenger, by 14 October 2021 (final date of return);
  • change of destination with possible fare integration, to travel by 14 October 2021 (final date of return). There is no refund for differences in the fare.

Change of destination will only be possible: 

  • for tickets that are IN ITALY, for destinations that are IN ITALY
  • for tickets that are INTERNATIONAL, for destinations that are INTERNATIONAL

To adjust or change the booking, passengers can phone the Call Center calling the toll-free number 800.65.00.55 from Italy, calling the number +39 06.65.649 from abroad or using the local numbers available on our website www.alitalia.com or alternatively contact the travel agency that issued the ticket.

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If they are unable or not interested in rescheduling, passengers can request the full refund, without penalty, of the price at which the ticket was purchased or the residual value of the ticket for the journey not yet made. The request will be accepted and defined as soon as possible, in accordance with Regulation EC261/2004.

To request a full refund, passengers who have purchased tickets on the Alitalia website will be able to click on link found in the cancellation notification message.
                                     

To request a partial refund, passengers can phone the Call Center calling the toll-free number 800.65.00.55 from Italy, calling the number +39 06.65.649 from abroad or using the local numbers available on our website www.alitalia.com. Passengers who have purchased a ticket at a travel agency can contact their travel agent directly.

PASSENGERS WITH MILLEMIGLIA AWARD TICKETS

Passengers in possession of MilleMiglia award tickets with a travel date from 15 October 2021 to/from any destination/origin around the world, booked on a canceled flight, can:

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  • contact the Call Center to rebook, without penalty, on Alitalia flights or flights operated by SkyTeam Partners and other Frequent Flyer Partners by 14 October 2021 (last date of return);
  • request a change of destination, with mileage integration if necessary, on either operational AZ flights or operational flights of SkyTeam Partners and other Frequent Flyer Partners to fly within 14 October 2021 (last date of return).

Passengers who want to give up the trip can request the re-credit of the miles, the refund of taxes and surcharges, by clicking on the link present in the cancelation notification message.

TRAVELPASS

Passengers in possession of Alitalia TravelPass (055) for flights purchased on all Alitalia Markets:

  • by and not after 24 August 2021;  
  • with a travel date from 15 October 2021; 
  • to/from any destination/origin worldwide

that have been canceled, can select from one of the following options 

  • Change of booking (rebooking or rerouting to reach the original destination), with no fare integration, on flight that can be used by the passenger, by 14 October 2021 (last return date).
  • If they are unable or not interested in rescheduling, passengers can request a full refund, without penalty, of the price of the ticket. The refund will be paid in the original form of payment. Tso request a refund, passengers must contact the Alitalia Contact Center.

Passengers in possession of Alitalia TravelPass Packages, purchased on all Alitalia Markets, valid beyond 14 October 2021, can take advantage of one of the following options: 

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  • use of the totally or partially unused package with booking and ticket issuance by 14 October 2021 (last return date). It will not be possible to change the parameters selected during the purchase phase of the package (destination, names, number of trips, number of passengers, booking period, blackout dates)
  • in the case of a lack of possibilities or interest in using the package by 14 October 2021, passengers can request a full refund the price at which the package was purchased (if totally unused) or the residual value of the package (if partially unused). The refund will be paid in the original form of payment.

To request a refund, passengers should contact the Call Center calling the toll-free number 800.65.00.55 from Italy, calling the number +39 06.65.649 from abroad or using the local numbers available on our website www.alitalia.com.

For more information on passenger rights, please see here


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