Airlines must pay 400 percent refund if passenger offloaded: Govt


Airlines need to refund the complete price of traveler ticket and compensation up to 400th of booked one-way basic fare and fuel charge just in case the airlines deny boarding to him or her despite having confirmed ticket and if the passenger doesn’t take an alternate flight provided by the airlines. the total amount of compensation is often claimed for this is maximum Rs 20,000, civil aviation minister Hardeep Singh Puri told Lok Sabha in reply to a matter.

Members of Parliament Devji M. Patel and Ram Shankar Katheria wanted to understand what protection passengers have once despite having confirmed ticket airlines deny them seat in the flight because of overbooking. there’s a standard grievance against the airlines that they book tickets more than the number of seats available to create a profit.

In October this year, a complete of one,102 passengers were denied boarding by numerous airlines. Out of those, the best was by Air Asian nation (822), followed by Spicejet (226), IndiGo (35), Air Asia (14) and least was by Vistara (5). the entire quantity salaried by the airlines to all or any of these passengers was over Rs forty-seven lakhs.

The Directorate General of Civil Aviation (DGCA) receives details of passengers affected due to denied boarding from the scheduled domestic airlines as a part of the monthly submission of the traffic date.


In order to make sure appropriate protection of the air travelers in case of denied boarding, the DGCA had in Feb this year issued specific guidelines underneath Civil Aviation requirements (CAR) for refunds. However, DGCA, primarily being security the regulatory body doesn’t regulate the industrial activities of the airlines, the minister added.

As per CAR, if the boarding is denied to passengers against their will, the airline shall not be answerable for any compensation if it arranges an alternate flight that’s scheduled to depart in one hour of the initially scheduled time of departure of the initial reservation.

Failing to do so the airlines can have to compensate an amount equal to 200th of booked one-way basic fare and fuel charge subject to maximum Rs 10,000 in case the airlines arrange for an alternate flight that leaves within 24 hours of the booked scheduled departure. This compensation is 400th if the alternative flight departs after more than twenty-four hours of the original time of departure. Similarly, passengers are to be paid through a refund or adjusting in other flights if a flight is delayed or canceled.

In May this year, 3351 passengers were denied boarding by numerous airlines, highest among them was again Air India (2563 denied). This number was 3834 in June, 2,647 in July, 1,192 in August and 1,010 in September.

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