In a move set to redefine the expatriate experience, Indian diplomatic missions in the United Arab Emirates (UAE) are ushering in a transformational era for Indian expats by introducing a unified and comprehensive facility for passport and attestation services.
The initiative, slated for implementation in 2024, aims to revolutionize the way consular services are delivered and enhance the convenience and efficiency of millions of Indians residing in the UAE.
New Consular Facility for Indians
Indian diplomatic missions have unveiled a groundbreaking initiative that will consolidate passport and attestation services under a single roof, heralding the creation of the Indian Consular Application Centre (ICAC).
This transformative step is set to streamline services and reduce wait times, addressing the growing demand for efficient consular assistance among the expatriate population.
Key Highlights of the New Plan
- All consular services will be offered under one roof at ICACs across all emirates.
- Applicants will be able to book appointments online and their applications will be processed within 20 minutes.
- A real-time, five-stage online tracking system will be available on the service provider’s website.
- The service provider will also be required to offer biometric services and safeguard applicants’ sensitive information.
- The deadline for bid submissions is on August 28 and the contract will be awarded on October 18.
- The ICACs are expected to start operations by January 1, 2024.
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Scope of New ICAC Services
The initiative envisions the consolidation of services across all emirates, catering to an estimated 3.5 million Indian expatriates and foreign nationals seeking Indian visa services.
The ICAC branches will be strategically located to provide accessibility to applicants, with prime locations identified in Abu Dhabi, Dubai, Sharjah, and other key regions.
This visionary approach ensures that expatriates can readily access services and benefit from a swift and responsive consular experience.
| Emirate | Proposed ICAC Locations |
|---|---|
| Abu Dhabi | Al Khalidiya, Al Reem, Musaffah, Al Ain, Ghayathi |
| Dubai | Karama/Oud Metha, Marina, Al Quoz/Al Barsha, Deira, Al Qusais |
| Sharjah | Abu Shagara, Rolla, Khorfakkan |
| Ajman | One Centre |
| Umm Al Quwain | One Centre |
| Ras Al Khaimah | One Centre |
| Fujairah | One Centre |
Swift Turnaround and Accessibility
A significant highlight of the initiative is the commitment to efficiency and accessibility. The ICACs will operate six days a week, dedicating ample time for application submission and back-office processing.
To further expedite the process, applicants will be ensured an appointment slot within four working days, and application processing is set to conclude within just 20 minutes.
The emphasis on timeliness is underscored by penalties for service delays, reinforcing the commitment to prompt and reliable service delivery.
Also Read: UAE Announces New Visa Fines to Curb Overstays
Service Excellence and No Hidden Charges
The initiative underscores the commitment to service excellence and financial transparency.
The ICACs will have the capacity to levy a service fee for processing applications, with all fees clearly stated in the bid. Importantly, the mandate disallows hidden charges under the guise of optional services.
Furthermore, the RFP stipulates that fees for optional services, such as form filling and photographs, remain consistent throughout the contract period.
Also Read: Work In UAE: 4 Types of Residency Visas You Need to Know
Data Privacy and Security
With data privacy and security paramount, the RFP emphasizes stringent measures to safeguard sensitive applicant information. The service provider is entrusted with capturing biometric data, ensuring the highest standards of confidentiality.
This approach aligns with international best practices and reinforces the commitment to securing applicant data.
The service provider will also be required to offer biometric services and safeguard applicants’ sensitive information. The deadline for bid submissions is on August 28 and the contract will be awarded on October 18. The ICACs are expected to start operations by January 1, 2024
Community leaders have welcomed the move, saying it will mark a significant step toward realizing streamlined and efficient services for Indian expatriates in the UAE.
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