The Indian Railways is set to upgrade its ticketing and enquiry capacities, as announced by the Railway Minister, Ashwini Vaishnaw, on Friday.
The current capacity of issuing tickets is 25,000 per minute, which will be improved to 2.25 lakh per minute. Apart from the ticketing capacity the Railways will also enhance the enquiry handling capacity from 40,000 per minute to 4 lacks per minute.
“We plan to improve the passenger reservation system’s back-end infrastructure. There will be a significant improvement, almost 10 times… in terms of hardware, software and also website speed. At present, the capacity of ticketing is around 25,000 tickets per minute. The target is to upgrade it to 2.25 lakh per minute,” said Railway Minister on Friday.
Upgrades to the Passenger Reservation System
The minister stated that improvements will be made in terms of hardware, software, and website speed. The aim is to improve the back-end infrastructure of the passenger reservation system and offer a significant improvement in service.
Jan Suvidha Convenience Stores
The Minister also announced that “Jan Suvidha” convenience stores will be constructed at 2,000 railway stations across India and will remain open for 24 hours. These stores will stock daily-use items for passengers to purchase on their way back home.
Laying of New Railway Tracks
The 2022-23 target of laying railway tracks for a distance of 4,500 km has already been achieved, and the railways have set a target of laying 7,000 km of tracks in 2023-24. This will include new lines, doubling, and gauge conversion.
One Station One Product Scheme
Under the One Station One Product (OSPS) scheme, 594 outlets have been opened at 550 railway stations and the number of stations will be increased to 750 in 2023. The scheme aims to promote indigenous and specialized products and crafts of India by providing display and sale outlets at railway stations.
With the highest-ever capital outlay for the railways in the 2023-24 Union Budget at ₹2.40 lakh crore, the railways will develop Vande Metro, a mini version of the Vande Bharat Express trains. This will provide comfortable travel options for people living in and around big cities, between their place of work and hometowns.
The Indian Railways are set to improve the passenger experience with upgrades to the ticketing and enquiry capacities. The back-end infrastructure of the passenger reservation system will be enhanced, and Jan Suvidha Convenience Stores will be constructed at railway stations.
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