Emirates Launches World’s First Robotic Check-in system And Travel Store In Dubai

Dubai’s leading airline, Emirates, is set to revolutionize the travel experience for busy professionals in the city’s financial hub by launching its new City Check-In and Travel Store.

The state-of-the-art facility will be located in the elite ICD Brookfield Place in Dubai International Financial Centre (DIFC) and will open its doors to customers on April 27th.

Enhancing Customer Experience

As part of its continuous investment in enhancing customer experience, Emirates’ City Check-In and Travel Store have a prime and premium location, allowing customers to book travel, check in for flights, drop luggage, shop for travel essentials, and save time at the airport, all in one convenient location.

Seamless Service and Convenience

Customers can visit the space and check in anytime from 8:00 am to 10:00 pm daily. They can begin their travel experience with seamless service via self-check-in kiosks, at dedicated desks with Emirates agents, or with the help of the world’s first-ever check-in robot assistant – Sara.

This innovative portable robotic check-in system can match faces with scanned passports, check passengers in, and guide them to the luggage drop area.

Stylish and Spacious Contemporary Space

The City Check-In and Travel Store is a stylish and spacious contemporary space that offers the opportunity to book tickets, browse travel merchandise, and check in. Paid valet parking and self-parking are available to ensure an elevated, hassle-free check-in experience for Emirates passengers.

Visitors can also get expert advice and offers on trending destinations. At the same time, dedicated travel consultants can assist with purchasing tickets for future journeys, managing current bookings, purchasing upgrades, selecting preferred seats, and arranging extra baggage if required.

Complimentary Access to Lifestyle Facilities

Emirates passengers with valid boarding passes who wish to discover the area or relax before their flight will have complimentary access to select lifestyle facilities in the world-renowned ICD Brookfield Place.

Exclusive discounts and special offers across a range of restaurants, gyms, and luxury stores, including Josette, 1Rebel, Lulu and the Beanstalk, and Embody Fitness, are also available.

Home Check-In Service

Emirates also offers a home check-in service in Dubai and Sharjah, fulfilled by DUBZ, making travel swift and smooth for passengers. DUBZ agents complete the check-in process in the customer’s home, hotel, or office, and take the bags to the flight while customers are free to breeze through the airport later. The Home Check-In service is complimentary for First Class passengers.

Enhancing Travel Experience

Emirates’ City Check-In and Travel Store in Dubai’s financial district and its Home Check-In service are part of the airline’s commitment to enhancing the travel experience for customers. With Emirates, customers can expect a seamless and convenient travel experience from start to finish.