The Directorate General of Civil Aviation (DGCA) on Wednesday (07 Oct 2020) issues a circular for a refund of cancelled air tickets during the Covid-19 lockdown after the Supreme Court recently decided on the issue.
The aviation regulatory has categorized the passengers in three categories whose tickets were cancelled due to the COVID-19 lockdown in the country.
- Passenger who booked tickets during lockdown for travel during lockdown from 25 March 25,2020, to May 24:
- If an airline has received payment from such a passenger for either domestic or international travel, it “shall refund the full amount collected without any cancellation charges … within three weeks from the date of cancellation,” the DGCA order says.
- Passengers who booked tickets any time prior to lockdown for the journey up to May 24, 2020, and flight cancelled due to Covid-19.
- Airlines shall make all endeavors to refund the collected amount to the passenger within 15 days from October 7, 2020. If on account of financial distress, any airline/airlines are not able to do so, they shall provide credit shell, equal to the amount of fare collected, in the name of the passenger when the booking is done either directly by the passenger or through a travel agent so as to consume (utilize) the same on or before March 31, 2021,… on any route of (their) choice or the passenger can transfer the credit shell to any person including the travel agent through whom he/she has booked the ticket and the airlines shall honor such a transfer,” the order says.
- Passengers who booked ticket anytime for journey after May, 24, 2020:
- Normal refund rules as per applicable civil aviation requirements (rules) of DGCA will apply to category 3 passengers whether domestic or ex-India International.
Here is the full circular issued by DGCA for refund on cancellation of air tickets during COVID-19 lockdown