GMR-led Delhi International Airport Limited (DIAL) has introduced a contactless e-boarding facility for passengers at all three terminals of the airport. This comes in line with the Government of India’s Digital India campaign, said the airport operator a statement issued on Monday.
The e-boarding facility will enable faster and seamless processing of the departing passengers across all flights at Delhi International Airport.
How It Works?
All boarding gates at Delhi Airport will have contact-less e-boarding gates with boarding card scanners, which will allow passengers to flash their physical or e-boarding cards to verify flight details, and once done, they can proceed for security checks.
E-gates are empowered by touchless technologies. Passengers who have verified their boarding passes by scanning at the e-gates can simply walk past the e-boarding gates for security checks and then board a flight without having to show their documents again.
Deployment In Progress At Terminal T1
It is worth mentioning that the new e-boarding gates have been set up at Terminal 3 and Terminal 2 and deployment of the same is in progress at Terminal T1. These include dual lane, wide lane, and normal lane e-gates.
A dual-lane e-gate consists of a wide lane and normal lane e-gates placed side-by-side. While a wide lane e-gate allows passengers carrying wide luggage/passengers with reduced mobility (PRM) to pass through it easily, passengers carrying only the hand baggage can walk through the normal lane e-gates.
The touchless procedure not only minimizes touching of facility surfaces and people interaction under COVID-19 but also shortens the boarding time.
This cutting-edge technology has reduced 50% of the transaction time, resulting in lower queues and, has also improved the security aspect where boarding card details are verified with the airline back office.
Commenting on this development, Videh Kumar Jaipuriar, CEO-DIAL, said: “DIAL is in constant pursuit of enhancing the passenger experience. Though, the onset of the global pandemic has made it more challenging to meet the travelers’ expectations as health and safety concerns have increased.”
“DIAL has responded to the challenge and set a benchmark with several innovative solutions in place, e-boarding gates being one of the unique technological solutions installed at the airport. The in-house team of DIAL performed several trials at Delhi Airport, keeping in view the COVID-19 guidelines issued by various government agencies. Our sole aim is to keep our passengers safe at any cost.”
Meanwhile, DIAL has also installed e-processing kiosks at T2 entry gates and over the next few weeks, these would be installed at Terminal 3 and Terminal 1.
This will further reduce the travel documents validation time for CISF personnel significantly and thus offer an end-to-end seamless and contactless digital travel experience to the passengers.