American Airlines is offering even more flexibility with some tickets. In COVID-19 times, many airlines introduced flexible change and refund policies. American Airlines is no exception.
Last week the airline increased its newfound flexibility even further by giving selected customers the opportunity to make name changes to existing bookings free of charge.
An update on the airline’s current flexible travel policy was published last week on the American travel agency and travel partner website. In it, the airline expands a little-known, COVID-19-inspired flexible rule for corporate customers, Business Extra accounts and On Business accounts.
So, American Airlines now allows you to change your name free of charge if you have the right tickets.
It should be emphasized that free name changes do not apply to all tickets. Instead, the guideline explicitly targets the all-important corporate market. As previously mentioned, the waiver only applies to corporate customers, Business Extra accounts and On Business accounts.
Two other conditions further narrow the range of passengers who stand to benefit from this waiver. First, a contracted Corporate Travel Agreement, Business Extra, or On Business account must be active. Second, tickets must contain a valid CART/Business Extra number or an On Business number in the Tour Code box.
Airlines don’t usually allow complimentary name changes. Instead, they charge a hefty fee. While not alone here, American Airlines has form in this area, reputedly charging hundreds of dollars to correct a typo, let alone change a name altogether.
American Airlines management had long argued that the inflexibility of tickets made economic sense. If a passenger couldn’t travel because the ticket name was wrong or for some other reason, American Airlines’ longstanding view was not good.