Air India, the renowned Indian airline, has announced significant expansion and enhancement of its network of lounges across airports in India and at all overseas destinations. The move is aimed at elevating the travel experience for its premium customers, according to airline officials.
Transformation Plan Unveils Lounge Access Expansion
Air India embarked on a comprehensive, 5-year transformation plan known as Vihaan.AI, which has resulted in a notable increase in the coverage of lounge access.
From the initial 16 airports in India, the airline has now expanded its partnership to include lounges at 26 airports. This expansion has brought Air India’s premium guests access to exclusive lounge services at airports in Dibrugarh, Indore, Jammu, Lucknow, Madurai, Mangalore, Nagpur, Patna, Srinagar, and Vadodara.
Additionally, Air India has addressed the lack of lounges at 11 airports by collaborating with the best available food courts. This brings the total number of airports offering lounge or food court services to premium guests to an impressive 37 airports across India.
A Premium Experience Beyond Borders
Outside India, Air India has made substantial progress in enhancing its lounge offerings by partnering with top-notch lounges at multiple international airports. The airline takes pride in achieving 100% lounge access coverage for premium customers at all 41 destinations in its international route network.
Air India’s lounge network expansion includes esteemed destinations such as Chicago, New York-Newark Liberty, and Tokyo Narita. The carrier has teamed up with the Swissport Lounge in Chicago, SAS Lounge in New York, and Japan Airlines’ Sakura Lounge in Tokyo Narita.
Moreover, at Bangkok and Dhaka airports, Air India premium customers can now enjoy lounge services at Singapore Airlines’ SilverKris Lounge and Balaka Executive Lounge, respectively.
Signature Lounges at Key Airports
Among its premium offerings, Air India boasts signature lounges at two key airports: Delhi’s Indira Gandhi International Airport (Terminal 3) and New York’s John F. Kennedy International Airport. These lounges provide a luxurious and comfortable environment for travellers to relax and unwind before their flights.
A Message from the Chief Customer Experience & Ground Handling Officer
Rajesh Dogra, Chief Customer Experience & Ground Handling Officer at Air India, expressed his enthusiasm for the expanded lounge network.
He stated, “The expansion of our lounge network is an important step in our ongoing efforts to enhance premium offerings as a full-service carrier, and in so doing, build greater loyalty among guests. We are happy to be able to offer this experience at nearly all airports that we operate in India and abroad. Further, we will also be enhancing our signature lounge experience at Delhi and New York Airports wherein major modernisation work will be commencing soon.”
The airline’s commitment to providing an exceptional travel experience for its premium customers through an expanded and enhanced lounge network showcases its dedication to staying at the forefront of customer satisfaction in the aviation industry.
With the promise of modernization underway at the Delhi and New York lounges, Air India continues to set the bar high for excellence in premium travel services.
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