Vistara Offers Full Refund If Passenger Tests Positive For Covid-19

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Leading full-service carrier Vistara has announced that it will offer a full refund of flights tickets if passenger tests positive for Covid-19 before the departure. Vistara’s full refund offer is applicable on all domestic flight tickets.

“Now customers can book their journey with us and travel stress-free! Flying during these unprecedented times can be very stressful and difficult. We at Vistara, understand our customer’s concerns and wish to ease their travel experience as much as possible. If a customer has booked with us but unfortunately tests positive for COVID-19 before his/her departure, he/she will be fully refunded’ for their Vistara ticket.” said Vistara in a trade circular.

Here is how to claim a full refund from Vistara if passenger(s) tests positive for Covid-19

  • To avail a full refund, customer(s) must cancel the Vatera booking within the stipulated time i.e. at least 4 hours prior to the scheduled departure time, and send their PT-PCR report.
  • Post verification of the documents Vistara will update the travel agent to assist the customer with a full refund.
  • It is mandatory for the customer(s) to call the Vistara call center at +91 9289228888 to initiate the refund.
  • The above is not applicable if the passenger is a no-show for the flight.

It must be noted that the customer’s name entered while booking the test should match with the name registered against the Vistara booking.

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In case there are multiple passengers booked on the same Vistara PNR, a full refund shall only be provided for the person who tested positive.


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Manish Khandelwal
Manish Khandelwal

Manish Khandelwal, a travel-tech enthusiast with over a decade of experience in the travel industry. Founder and Editor-in-Chief of Travelobiz.com, he's passionate about writing.

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