Vistara Merges with Air India: Everything Passengers Need to Know!

Starting November 12, 2024, Vistara, known for its premium service and quality, will merge with Air India, marking the end of its independent journey in Indian skies. This unification under the Tata Group’s Air India umbrella represents a strategic move to create a stronger, more expansive airline for both domestic and international travellers.

Here’s what Vistara customers need to know to ensure a smooth experience through this transition.

What to Expect from the Vistara-Air India Merger

With Vistara’s integration into Air India, both airlines have undertaken several initiatives to ensure a seamless experience for passengers. The goal is to combine the best elements of both airlines, from customer service to operational efficiency.

1. New Code ‘AI2’ for Former Vistara Flights

Following the merger, all Vistara flights will now operate under Air India’s code beginning with “AI2.” For instance, if you have a ticket for Vistara’s flight UK 955, it will now appear as AI 2955 in the booking systems.

This standardized coding helps make it easier for passengers to identify their flights and adjust to the merged airline’s booking system. All bookings will now be available on the official Air India Website.

2. Support at Domestic Airports: Help Desks, Staff, and Clear Signage

In metro city airports across India, Vistara passengers will find dedicated support. Air India has deployed helpdesk kiosks near terminal entrances, staffed by team members in Air India x Vistara branded attire to assist with any queries.

Additionally, Vistara ticketing offices and check-in counters will gradually transition to Air India branding, making it simpler for passengers to navigate the terminal and find the right counters. Flight information screens and standees will be updated to guide passengers smoothly.

3. Self-Service Kiosks with Updated Instructions

All self-service kiosks at airports will display a customer advisory indicating that “For Vistara flights under code AI2, please select Air India for check-in starting 12-Nov-2024.” This measure ensures travellers use the correct system when checking in, helping to avoid delays.

4. Assistance for International Passengers at Foreign Airports

For those flying internationally, Air India will also station support staff at key international airport terminals. Look for team members in Air India x Vistara branded t-shirts for any assistance. Signs and directions will also be prominently displayed near check-in areas to direct customers through the newly integrated process.

5. Call Center Support for Queries and Assistance

Vistara’s call centre has been integrated with Air India’s, so any calls to Vistara’s customer service line will automatically redirect to Air India representatives. These agents have been trained to address the specific concerns of former Vistara customers, ensuring that any issues during this transition are handled promptly.

What the Future Holds for Air India and Vistara Passengers

This merger allows Air India to strengthen its network, providing travellers with access to over 90 destinations domestically and internationally. Through Air India’s codeshare and interline partnerships, passengers now have the potential to connect to over 800 additional global destinations, creating nearly limitless travel options.

The unified Air India remains dedicated to preserving the unique experiences customers have come to expect from Vistara, while also aiming to elevate its standards. Air India strengthens its position to emerge as a leading global airline, with an expanded fleet, diverse route options, and a commitment to high-quality service.

Conclusion

As Vistara flies its final flights today, passengers can look forward to a promising future under Air India. With carefully crafted measures in place, Air India is ensuring a smooth transition for Vistara’s loyal customers, providing continuity in service, and setting the stage for enhanced connectivity and convenience.