Sri Lanka Scraps Complex New Visa Rules, Visa Fees Hike

Sri Lanka’s tourism industry breathed a sigh of relief after the government reversed its decision to increase visa fees and outsource processing to a private company. This move met with strong criticism from travel experts and the tourism sector, threatened to hinder the island nation’s economic recovery efforts.

Maintaining Free Visas and Streamlining the Process

Previously, Sri Lanka offered a free and efficient Electronic Travel Authorization (ETA) system. However, concerns arose when the government announced a $100 visa fee and partnered with VFS Global for online applications.

This new system not only added a layer of documentation but also levied additional service and convenience fees, causing delays and confusion for travellers.

Industry Concerns

Travel experts and industry leaders voiced concerns about the new visa system’s negative impact. Sri Lanka’s previous user-friendly visa process, they argued, was a major draw for tourists, especially those seeking quick getaways.

The introduction of a complex system involving a third-party company put Sri Lanka at a competitive disadvantage compared to popular destinations like Dubai and Singapore, which offer smoother visa experiences.

Impact on Travellers

The imposition of additional service and convenience fees, despite the visa being ostensibly free, sparked discontent among travellers. Indian visitors, in particular, expressed dismay over the unexpected charges, undermining the attractiveness of Sri Lanka as a travel destination.

The discrepancy between advertised visa policies and the actual costs incurred led to frustration and apprehension among prospective tourists.

India: A Key Source Market Impacted

India, the top source of tourists for Sri Lanka in 2023, was significantly impacted by the new visa process. Despite the “free visa” claim, Indian visitors faced additional charges exceeding $23, negating the perceived benefit. This created frustration, as highlighted by Nadeem Sheikh, a travel company owner in New Delhi.

Considering India accounted for over 20% of Sri Lanka’s total tourist arrivals in 2023, a smooth and accessible visa process is crucial. The previous visa-free entry scheme, implemented in October 2023 for Indian and other Asian travellers, had significantly boosted tourism.

Reversal for a Brighter Future

Recognizing the industry’s concerns and the importance of attracting tourists, the Sri Lankan government reversed its decision. The Immigration and Emigration Department will continue issuing visas upon entry, eliminating the need for external processing and additional fees.

Conclusion

Sri Lanka’s recent policy adjustments signify a concerted effort to prioritize traveller convenience and stimulate tourism-driven economic recovery.

By heeding industry feedback and revising visa regulations, the country endeavours to reaffirm its allure as a vibrant and welcoming destination for global travellers, promising unforgettable experiences amidst its captivating landscapes and cultural tapestry.