India has gradually resumed flight operations but, however, many passengers are getting issues with their refund for the tickets booked during the lockdown. As per a DGCA report, over 60% of passengers complained of refund issues in December.
The complains were mostly against national airline Air India, SpiceJet and TruJet. The report says that 61.4% passengers in December complained of issues surrounding refunds,
The complains have come despite the Supreme Court’s order to refund all passengers who booked tickets during the lockdown period in 2020.
However, according to the Travel Agents Association of India, Air India is refunding the tickets through travel agents, but the progress is very slow.
And for SpiceJet, refunds for groups and series of agents is being processed slowly and we are confident that the same shall be settled by the end of this month, he added.
Air India has opened automated refunds of air tickets for 24 hours on January 7, 2021. The airline had specified that it opened the refunded tickets covered under the Supreme Court judgement through travelport and amadeus.
Furthermore, the DGCA December report also says that 7.33 million passengers travelled by air in December, which is up from 6.35 million in the preceding month.
It also reported that domestic airlines flew 15% more passengers in December than November 2020, as travellers felt more confident about flying than before.
However, the number of passengers fell 43.7% from December 2019.
The refund process has begun after the Supreme Court asked private airlines to refund the money of passengers whose flights were cancelled due to the lockdown.