Passengers traveling through airports in India are currently facing disruptions in lounge access due to the sudden suspension of services by Dreamfolks Services Ltd. This unexpected development has raised concerns for travelers seeking a comfortable experience while waiting for their flights.
What Happened?
Adani Airport Holdings Ltd (AAHL), which manages seven key airports across the country—including Mumbai, Ahmedabad, Lucknow, Jaipur, Guwahati, Thiruvananthapuram, and Mangaluru—reported the issue on Sunday. The disruptions stem from Dreamfolks violating its service agreements with the airports.
Adani Airport’s Response
In response to the situation, Adani Airport is actively collaborating with banks to restore lounge access as soon as possible. Despite their efforts, the services provided by Dreamfolks have yet to resume.
AAHL stated, “We are committed to resolving this issue swiftly, but unfortunately, services through Dreamfolks have not been reinstated.”
DreamFolks Responds to the Situation
In a media statement released on Sunday, DreamFolks acknowledged the ongoing disruptions and emphasized their commitment to resolving the issue.
The company is actively collaborating with its partners to identify the root causes of the service interruption and implement swift solutions. DreamFolks reassured clients and passengers that all contractual agreements remain intact, reflecting their compliance with obligations.
“Our top priority is to minimize any inconvenience to passengers,” the company stated, underlining the essential role of their services in the airport ecosystem. They are dedicated to restoring normal operations as quickly as possible, ensuring that travelers can enjoy the benefits of lounge access.
Alternative Solutions for Passengers
To mitigate the inconvenience, lounges at Adani-operated airports are now accepting major debit and credit cards from alternative access providers. This interim solution aims to ensure that passengers still have access to necessary amenities while the situation is being resolved.
Expanding Services and Commitment to Clients
DreamFolks has recently expanded its portfolio to include golf lounges, railway lounges, and highway lounges across India. This growth reflects their commitment to enhancing travel services, even amid current challenges.
The company expressed gratitude for the support it has received from clients during this period, stating, “Together, we are committed to maintaining and growing our position as a leader in the travel services industry.”
Conclusion
Travelers should stay updated on the latest developments regarding lounge access at Adani airports. AAHL is working diligently to restore services, and in the meantime, the acceptance of various payment methods ensures that passengers can still enjoy lounge facilities. Safe travels!
With both companies working collaboratively, the hope is to quickly return to a normal travel experience for all passengers. Safe travels!
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