Malaysia Suspend Online Visa? Travellers Must Apply for Single-Entry Visa In-Person: All Details Here


When the upcoming Diwali, Christmas, or New Year holidays roll around, do you have any travel plans to Malaysia? If so, this is a must-read article for you because Malaysia’s eNTRI (Online Visa), the most popular visa among Indians, is no longer available.

Notably, the official website for Malaysia’s electronic visa application (ENTRI) has been unavailable since September 26 with a maintenance message on it.

Malaysia ENTRI Website Down

Malaysia Single-Entry Visa

As the ENTRI visa is not available travellers are left with only the option of applying for a Single-entry visa in person. This means to obtain a Malaysian visa, Indian citizens must now personally hand over their visa applications at the Malaysian consulates in Chennai, Mumbai, or New Delhi.

It must be noted that the issuance of group visas for tourists has also been temporarily stopped.


Procedures for Applying for Malaysia Single-Entry Visa

Malaysia eNTRI Note

The High Commission of Malaysia in a notice said that the single-entry visa into Malaysia will be temporarily processed by the Visa Section from Tuesday, 11 October 2022.

According to the Embassy of Malaysia, Indian citizens residing in the States/ Union Territories of Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Haryana, Himachal Pradesh, Jammu Kashmir, Jharkhand, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Punjab, Rajasthan, Sikkim, Tripura, Uttar Pradesh, Uttarakhand, Bengal, Andaman Nicobar, Chandigarh and Delhi should reach the Visa Application Centre at Chanakyapuri in New Delhi.

  • Address: Gate 2, Visa Section, High Commission of Malaysia, 50-M Satya Marg, Chanakyapuri, 110021 New Delhi.
  • Timings: 9:00 am to 12:00 pm

Applicants residing outside the territories mentioned above should apply to the respective Consulate General of Malaysia in Mumbai or the Consulate General of Malaysia in Chennai.

Documents Required for Malaysia Single-Entry Visa

According to the Malaysian Embassy, applicants must provide the following supporting documents for Single-Entry visa applications.

  1. Copy of the Malaysia Visa Application Form filled by the applicant.
  2. Original Valid Passport.
  3. Copy of Original Valid Passport.
  4. Copy of confirmed flight ticket (roundtrip) to Malaysia.
  5. Copy of valid hotel booking in Malaysia.
  6. Photos of applicants (2pcs with white background).

Kindly noted that printing services are not available at the High Commission premises.

Visa Fees

The Malaysian Single-Entry Visa costs INR 1,000, and payment must be made in the form of a bank draft or demand draft made payable to the HIGH COMMISSION OF MALAYSIA. It should be noted that the Embassy does not accept Debit cards, Credit cards or Cash payments.

Six Days for Malaysia Visa

The Malaysian High Commission stated that only individual visa applications are currently being processed; group submissions by agents/individuals acting on behalf of others will not be accepted for the time being.

Applicants should be aware that the current visa processing time can take up to six (6) working days.



All the Frequently Asked Questions (FAQs) Regarding Single-Entry Visas, Visa-On-Arrival (VOA) applications and procedures are answered here.

What is a Single-Entry Visa (SEV)?

SEV is an official endorsement stamp/sticker issued on a passport that enables Indian nationals to travel and enter Malaysia. Applicants obtain SEV by submitting SEV forms and supporting documents to the Visa Section-High Commission of Malaysia.

It is important to note that SEV is an alternative stand-alone process for applicants to obtain a visa to enter Malaysia. The SEV application process is entirely different and is not connected to the eVisa online system.

Should I apply for SEV, despite already applying for an eVisa?

Yes, if you decide to finalize your travel plans to Malaysia. SEV allows for new visa applications to be submitted and processed while the eVisa portal is offline for maintenance.

Do I need a visa during flight transit in Malaysia?

You do not need any visa if you have no plans to leave the airport transit hall.

Could an agent or other individual submit a SEV application on behalf of a group or myself?

Group submissions by agents/individuals acting on behalf of others are not accepted for the time being.

How long does it take to obtain SEV?

It takes up to six (6) working days to process SEV (excluding Saturday, Sunday & Public holidays, or system maintenance/downtime).

When should I apply for SEV?

Applicants are advised to apply for SEV at least one (1) week or earlier before scheduled departure to Malaysia.

If your flight departs on Saturday, Sunday or Monday- please ensure at least seven (7) working days or more processing period to ensure visa collection can be made on a working Friday afternoon of the following week.

How long will my SEV be valid?

SEV is valid for three (3) months from the date of issuance.

What is the available payment method?

Only Bank drafts/demand drafts addressed to the HIGH COMMISSION OF MALAYSIA are accepted. The High Commission of Malaysia strictly does not accept DEBIT CARDS, CREDIT CARDS, AND CASH as a mode of payment.

Would I have to pay INR 1000 for SEV processing fees, although payment has already been made for eVisa?

Yes, applicants are required to pay an INR 1000 processing fee for SEV as it is regarded as a new application unrelated to eVisa.

Malaysia Visa-On-Arrival

Visa On Arrival facility is available for citizens of India with the following conditions

  • Visitors arriving in Malaysia via Singapore, Thailand, Indonesia, or Brunei only (with a valid visa from either country)
  • Visitors coming in from either four countries through the entrance as follows:

Air Routes

  • Kuala Lumpur International Airport (KLIA)
  • Kuala Lumpur International Airport 2 (KLIA2)
  • Bayan Lepas International Airport, Pulau Pinang
  • Sultan Ismail, Senai Airport, Johor
  • Kota Kinabalu International Airport, Sabah
  • Kuching International Airport, Sarawak
  • Langkawi International Airport, Kedah
  • Miri Airport, Sarawak
  • Sultan Abdul Aziz Shah Airport, Selangor

Land Routes

  • Tuas (Singapore)- Sultan Abu Bakar Complex (Second Link) (Malaysia)
  • Immigration Control Post, Sungai Tujoh, Sarawak
  • Immigration, Customs, Quarantine and Security Complex (ICQS) Bukit Kayu Hitam, Kedah

Sea Route

Immigration Control Post, Labuan International Terminal Ferry ONLY

Malaysia Visa On-Arrival Fees

The VOA fee is RM200.00 (approximately INR 3520.00), and visitors must show that they have at least USD500 cash (or equivalent in Ringgit Malaysia) and a confirmed return ticket. Visitors are only allowed to stay for 15 days.

Follow and connect with us on Facebook, Twitter, LinkedIn, Instagram and Google News for the latest travel news and updates!



Manish Khandelwal
Manish Khandelwal

Manish Khandelwal, a travel-tech enthusiast with over a decade of experience in the travel industry. Founder and Editor-in-Chief of, he's passionate about writing.

Articles: 6397