Leading low-cost carrier IndiGo on Sunday announced that it will be waived off ticket rescheduling fees for all new and existing bookings made up to 31st Jan 2022 for the travel up to 31st Mar 2022.
The announcement comes amid the disruption caused by the highly contagious Omicron variant of Coronavirus.
IndiGo in a statement said;
“Owing to the increasing number of Omicron infections, large numbers of IndiGo customers are changing their travel plans. In response to customer needs, IndiGo is waiving change fees and is offering free changes for all new and existing bookings made up to 31st January, for flights up to 31st March 2022.”
Reducing Capacity By 20%
Moreover, amid the reduced demand, the airline said it would also be selectively withdrawing some of its flights from service. “We anticipate that around 20 percent of our current scheduled operations will be withdrawn from service.”
“Where possible, cancellations of flights will be done at least 72 hours in advance and customers will be moved to the next available flight and will also be able to change their travel through the use of Plan B on our website,” the airlines noted.
“Since our call center is currently handling a large volume of calls, we are encouraging our customers to use our digital channels where possible,” the statement further added.
IndiGo’s decision to slash the scheduled flight operations comes after a sudden dip in domestic air traffic due to the rapid spread of COVID-19 cases across the country.