IndiGo, SpiceJet, Vistara flight ticket cancellation rules explained

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In the wake of the coronavirus outbreak in the country, India decided to extend the nationwide lockdown till May 3. After Prime Minister Narendra Modi announced the extension of the lockdown, the Centre suspended all the domestic and international passenger flights till May 3.

“All domestic and international scheduled airline operations shall remain suspended till 11.59 pm of 3rd May 2020,” the ministry of civil aviation said in a statement.

If you have booked flight tickets between April 15 to May 3, you’ll not get a cash refund against the cancelled fights. Airlines have offered rescheduling of tickets without any additional fee instead of a full refund in cash.

IndiGo, SpiceJet and Vistara have informed via Twitter that customers can reschedule their tickets to a different date without paying anything extra.

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Here is how the new cancellation and reschedule rules will work

IndiGo said that the ticket amount would be considered as a credit shell balance which flyers could use in future. “You ticket amount is protected in the form of a credit shell in the PNR, which will be shared with you in the next 5-7 days,” IndiGo wrote on the micro-blogging site.

Passengers will be able to use the credit within one year from the issued date. Flyers can retrieve itinerary from “Edit Booking” option on the website of airlines to view the credit shell balance.

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SpiceJet said that customers could use the credit shell balance to book tickets until February 28, 2021. One can see the credit amount under the “Manage Booking” section on the SpiceJet website. While booking a fresh ticket, passengers can pay the amount using the credit shell option.

Vistara would contact the customers who had booked flights for this period, the airlines wrote on Twitter. Flyers can reschedule their tickets till December 31, 2020. The customer will have to pay the fare difference, if any, at the time of rescheduling, the airline told PTI.

Most of the airlines had started taking new bookings after April 14 for domestic flights. Only Air India has suspended the sale of tickets for domestic and international flights till April 30.

India’s aviation industry is expected to incur losses worth $3 billion-$3.6 billion in the June quarter because of COVID-19, with airlines being the worst hit, consultancy firm Capa India had said in a report.

Process of Credit Shell

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2 Comments

  1. Our domestic travel start becoming international travel I mean to say hiking prices start hurting passengers Govt should give waiver tax benefit to airline and restrict for hiking fares every change we pay fare difference and airline make passengers fool there is no reschedule charges how about high fares no one talk about that

  2. It is not easy as it sounds or is written. The reality is the wrbsites of airlunes like Air Asia are absolute rubbish. And if you have booked through an agent then you might as well forget about credit account or credit shell. Except for some established online booking sites like MMT. And the so called chat bots are as dumb as ever. And if you do manage to get onto sites that allow you to change the flight dates without the charges, you will fall out if your chair when you see how much the new booking costs! All in all, we are being taken for a royal ride. Pathetic!

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