IndiGo has got 4 awards in sales and customers service category in 15th edition of Stevie Awards.
IndiGo has emerged as the winner in these categories, outranking over 2,300 nominations from organisations across 51 nations this year.
The Stevie Awards, conducted annually out of the USA, were instituted in 2002 to honor and generate public recognition of the achievements and positive contributions of organisations and working professionals worldwide.
“Happiness galore as we won 4 rewards at 2021 Stevie Awards for Sales & Customer Service. We thank each one of you for your support and trust, here’s to achieving many more such milestones“, the airline tweeted.
IndiGo Always Been A Leader
The airline has won four accolades across prestigious categories, including – Gold for Contact Center of the year, Silver for Best use of Technology in customer service and Bronze for both – Best Customer Feedback Strategy and Customer Service Complaints Team of the year.”
- IndiGo has always been committed for being a leader in the global competitive environment, offering a hassle-free customer experience.
- Over the last year, the airline has introduced technology integrations including AI-enabled WhatsApp service which can cater to 10 Lakh+ users simultaneously.
- The service has enabled web check-in, instant response to queries, receipt of booking-related notifications, and ability to perform an array of tasks related to bookings directly on WhatsApp. The integration has tremendously improved customer satisfaction during a challenging time.
The Awards are divided into different subsets including sales, customer service & contact center, new product & service, solution provider, and business development.
The awards process is adjudged by over 1000 of the world’s most respected executives, entrepreneurs, innovators, and business educators each year.