Indian low-cost carrier, IndiGo has announced a new booking plan ‘Plan B,’ that will allow customers to either rebook partially – from origin till transit station or from transit station to destination – or take refund for the unused sector.
The new option has been made available across the airline’s website and mobile app.
The airline said that this new option will provide greater flexibility to customers in case of limited options, delays or cancellations, especially owing to fog or other adverse weather conditions.
“If your flight is cancelled or rescheduled from our end, you need not worry. We have Plan B for you! With Plan B, you can change the time and/or date of your flight or cancel and process refund, at no additional cost,” Indigo said.
The changes are expected to provide flexibility to customers in case of limited options, delays or cancellations, especially owing to fog or other adverse weather conditions.
The option will be offered to all customers who have connecting flights and it will go live in case of flight cancellation.
“We are pleased to update our Plan B options for connecting flights. This additional alternative will allow customers to rebook or refund a part of their journey as per availability, offering more flexibility and choice. It will certainly help customers in situations of extreme weather conditions, wherein the chances of flights getting delayed or cancelled increase. We strive to keep adding new ways to offer hassle-free travel experience to our customers, on-board our lean clean flying machines,” said William Boulter, Chief Commercial Officer, IndiGo.
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