As metro train services are going to start from tomorrow, September 7, in a phased manner after nearly six months of the shutdown, the Delhi Metro Rail Corporation (DMRC) prepared new travel guidelines for passengers to curb the COVID-19 pandemic.
All the metro pasengers should be aware of the new travel protocol made to reduce Covid-19 impact.
Delhi Transport Minister Kailash Gahlot visited Rajiv Chowk to inspect preparations made to start Metro services from tomorrow. “I appeal to passengers to follow all protocols while travelling. But I would also advise people to not take the metro unless very necessary,” he said.
Here are the rules set by DMRC for the metro passengers:
At metro stations
as starting, passengers’ entry/exit will be permitted only through one or two identified Gates at each station. You can see the list of all such earmarked Gate numbers at each station on DMRC website.
- All people have to wear face mask during entry and in entire journey.
- Use of ‘Aarogya Setu App’ is mandatory.
- All passengers will have to undergo thermal screening and hand sanitisation at the entry/frisking point itself.
- Any Passenger found in bad temperatures will be banned to travel via the metro. They will be directed to report to the nearest medical center.
- At the station, people have to follow social distancing for which stripe markers have been provided at frisking points, customer care, AFC gates etc. Similarly, signages are also placed on the platforms to ensure social distancing by passengers.
- In the lift, only 2-3 persons at a time will be allowed to as per the capacity of Lift.
- Divyangjan passengers will be facilitated by trained Customer Facilitation Agents ensuring proper social distancing and sanitization.
Inside metro trains
- Passengers will have to sit on alternate seats to maintain social distance. ‘Do not sit here’ stickers have been fixed on alternate seats.
- The stoppage time of trains at each station will be increased by 10 seconds.
- At interchange stations, the stoppage time of trains will be increased by 20 seconds (from earlier 35-40 seconds to 55-60 seconds).
- Pre-recorded audio/visual announcements will be made in all the trains regarding social distancing and wearing of mask.
- Trains will be sanitised at terminal stations. Similarly, once they are back to Depots after the end of the day, they will again be thoroughly sanitised.
- Train doors will be kept open at terminal stations to let fresh air infuse in the train.
- Tokens will not be permitted. Only Smart Card holders (including QR code users on Airport Express Line) will be allowed to travel, which can be recharged digitally by a number of ways easily avoiding human interface.
- Recharge of Smart Cards at the Ticket Vending Machines (TVMs) OR Customer Care centre will be through cashless modes only (debit/credit/Bharat QR code etc). TVMs will not accept cash.
- New Smarts cards can be purchased at the Customer Care centres or Ticket counters through cashless modes (debit/credit card/Bharat QR code) only.
- For grievance redressal, passengers will be encouraged to register their feedback through digital means (email, social media, helpline etc.) only.
- Passenger complaint book at stations will be discontinued for the time being.
- To ensure compliance to new travel protocol at stations/trains, public is advised to take extra time of around 10-15 minutes for their daily commute.
- Hand sanitizers by passengers will not be permitted beyond 30 ml quantity. Public is advised to keep only pocket size hand sanitizers, if any, with them during the travel.
- It is also advised to travel with minimum luggage and avoid carrying metallic items.
- Parking facility will remain operational.
- Feeder bus services will remain suspended till further notice.
- Points of sale / shops in subway stations may operate in accordance with applicable government guidelines and in accordance with social distancing standards.
Fro more information please visit the Delhi metro website and official social media handles (Twitter & Facebook – @ officialDMRC) of DMRC for public information.
(Source – Live Mint)