Delhi, Hyderabad Airports Receive ACI Recognition


Delhi’s Indira Gandhi International Airport (IGI) and Hyderabad’s Rajiv Gandhi International Airport have received the ACI (Airports Council International) world’s prestigious ‘Voice of Customer’ recognition.

Both airports have been recognized for their ongoing efforts to listen, engage and seek feedback from their passengers, to understand their needs and to ensure customers’ voice was heard during the 2020 COVID-19 pandemic.

Everything we do is for our passengers, and understanding them helps us to make #HydKiShaan better. Thank you, ACI for honouring us with the Voice of Customer Recognition“, tweeted RGIA Hyderabad.

#DelhiAirport has been recognised by the @ACIWorld for our relentless efforts in gathering passenger feedback and understanding them better in 2020. We thank all our passengers for helping us in achieving this accomplishment!”, tweeted Delhi Airport

Videh Kumar Jaipuriar, CEO-DIAL said, “This ACI recognition is a testimony to the fact that the airport community and stakeholders have given their best to take care of passengers’ needs without compromising with their comfort and experience. I thank all of them for Delhi Airport getting this unique achievement.”

Pradeep Panicker, CEO – GMR Hyderabad International Airport, said, “We are honoured to receive this recognition in such critical times. This speaks volumes about the hard work and commitment of the entire airport community and all stakeholders who made it possible and diligently work round the clock to ensure passenger delight.”


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