Delhi Airport launches doorstep baggage pick-up and drop service


Delhi International Airport Limited (DIAL) on Friday announced that it’s launched a doorstep baggage pick-up and drop facility for passengers flying to and from Delhi Airport.

After the successful trial, the service is now been officially launched at Terminal 3.

The baggage pick-up and drop service at Delhi Airport have been introduced together with Bengaluru-based ‘CarterX’, as a part of DIAL’s endeavor to offer a world-class experience to its passengers.

To avail the facility, a passenger needs to book their baggage through the CarterX website or app or counters at Delhi Airport to be picked from their range in Delhi/NCR region.


Soon the booking facility would be available through the Delhi Airport website. Each bag thus booked is then secured in separate tamper-resistant sealable bags, which are marked and barcoded for simple identification.

On arrival at the airport, passengers can collect their baggage at the Departure forecourt area and proceed for check-in.

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Similarly, passengers arriving at Delhi Airport can book the service online or at the luggage pick-up and drop counter, located in meeters and greeters area of Terminal 3 arrival.

The luggage will then be delivered to locations in Delhi/NCR Region, Punjab, Haryana, Uttar Pradesh, and Rajasthan. All the luggage booked for pick-up and drop facility is also insured by the service provider agency.

Commenting on this service, the DIAL spokesperson said, “With this fully digital platform, passengers can travel hassle-free while they’re traveling from and to Delhi Airport, as they don’t need to worry about carrying their heavy bags. The service offers a seamless experience of baggage transit for passengers.”

Passengers availing this facility will need to provide the date of service for pick-up or delivery, flight details, delivery location, etc.


After payment of service charge, the baggage would be delivered to the arrival/departure area.

The passenger can even track their baggage in transit on the phone/tablet.

Going forward, this service is going to be extended to Terminal 1 and Terminal 2.

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Also Read, Foreigners who went to China after Jan 15 not allowed to enter India: DGCA


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