In view of the disruption caused by the highly contagious Omicron variant of Coronavirus, Indian low-cost carrier IndiGo on Sunday announced that it will reduce the capacity deployment by 20% as demand dips.
IndiGo in a statement said that the cancellations of flights will be done at least 72 hours in advance.
“We anticipate that around 20 percent of our current scheduled operations will be withdrawn from service.”
“Where possible, cancellations of flights will be done at least 72 hours in advance and customers will be moved to the next available flight and will also be able to change their travel through the use of Plan B on our website.”Advertisement
The decision to slash the scheduled flight operations comes after a sudden dip in domestic air traffic due to the rapid spread of COVID-19 cases across the country. It is worth mentioning that the number of domestic flyers in India has significantly dropped 39% in the last two weeks.
The airline also advised its passengers to use digital platforms like social media and official websites for their queries.
“Since our call center is currently handling a large volume of calls, we are encouraging our customers to use our digital channels where possible.”
Free Changes For All Bookings Till Jan 31
IndiGo has also announced that it will be waived off ticket rescheduling fees for all new and existing bookings made up to 31st Jan 2022 for the travel up to 31st Mar 2022.
“Owing to the increasing number of Omicron infections, large numbers of IndiGo customers are changing their travel plans. In response to customer needs, IndiGo is waiving change fees and is offering free changes for all new and existing bookings made up to 31st January, for flights up to 31st March 2022.”
IndiGo also said that it will be reaching out to passengers and advising them of the cancellation and their options.
IndiGo customers can also click on Plan B: flight is cancelled or rescheduled? Worry not to choose an alternate flight or claim refunds.