Low-cost carrier AirAsia India has announced that it will offer free cancellation and rescheduling for flight tickets booked to and from West Bengal, Karnataka, Delhi, Maharashtra, and Tamil Nadu. The decision comes after these states have extended the coronavirus lockdown.
“All AirAsia India guests who booked their flights before the announcement of the lockdown can opt to cancel or change to another flight without incurring any change fees or cancellation charges,” the airline said in an official release.
“AirAsia India has extended a change and cancellation fee waiver for flights to or from West Bengal from 16th-30th May 2021. Fare difference, if any, would apply” AirAsia India informed in a tweet.
We’re waiving change & cancellation fees for all flights to & from West Bengal during the #Lockdown. To modify your booking in less than a minute, #ChatWithTia on https://t.co/ULtXrNPgrq. #FlexItWithAirAsia pic.twitter.com/I89MKAraAZ— AirAsia India (@AirAsiaIndian) May 15, 2021
The airline has announced similar waivers for flights to and from Karnataka, Delhi, Maharashtra, and Tamil Nadu.
The new offer is available for bookings made on airasia.co.in as well as on other major booking channels.
In addition, Air Asia India has also revamped the ‘Premium Flex’ fares for all future dates, which includes a choice of seats, and ₹500 charges for cancellations made beyond 72 hours before the scheduled flight departure, along with unlimited changes.
Flights can be changed or cancelled via Air Asia India’s chatbot, Tia, available on the airline’s website or on Whatsapp Chat at +91 6360012345 as well as by entering flight details on ‘Manage’ on airasia.co.in.