Air India to Enhance International Flight Experience with Wi-Fi and New Aircraft

Air India is launching Wi-Fi on international flights and making significant upgrades to its fleet and services. The airline will introduce new A350 aircraft, retrofit legacy planes, and enhance in-flight amenities to elevate passenger experience.

• Editorial Team
• 23/09/2024
• Aviation

Air India is set to roll out Wi-Fi connectivity on its international flights starting in November, as part of a comprehensive plan to enhance passenger experience. This initiative marks a series of improvements that travelers can expect in the coming months.

Major Upgrades on the Horizon

The airline is embarking on a transformation journey that includes:

• New Aircraft: Introduction of the Airbus A350 on international routes.
• Retrofit of Legacy Planes: Upgrading older aircraft to meet modern standards.
• Enhanced Soft Products: Revamping in-flight offerings such as tableware, bedding, and amenity kits.

Rajesh Dogra, Chief Customer Experience Officer, emphasized that these changes aim to improve comfort for both domestic and international travelers.

“The launch of the A350 is a game-changer,” he stated, reflecting a renewed commitment to service quality.

Fleet Expansion and Staffing

Since the Tata Group took control in January 2022, Air India has been focused on revitalizing its operations. Key measures include:

• Hiring 9,000 Crew Members: Enhancing service standards and operational efficiency.
• A350 Deployment: The newest aircraft started operations on international routes in May, with significant success in business class occupancy.

Air India currently operates six A350s, with an additional 34 expected to join the fleet by 2026. Plans are underway for four-class cabins, featuring first class, business, premium economy, and economy, pending regulatory approval.

Also Read: Air India Updates Check-in Timings for International Flights from Delhi Airport

Upgrading In-Flight Experience

To tackle in-flight entertainment issues, Air India has introduced a temporary wireless solution on legacy wide-body aircraft. Passengers can enjoy entertainment through portable devices while the aircraft undergo retrofitting.