Domestic Airlines
Air India
Travel dates: From 23-Mar-2020 to 30-Apr-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- No-Show charges will be waived off, ticket to be protected at full value. No need to cancel till you decide to travel.
- Date change or sector change allowed
- Changes should be done before 30-Sep-2020
IndiGo
Amendment Policy
- Travel date: Up to 30-Sep-2020
- 1 free amendment allowed (penalty charges waived off, fare difference apply)
- Changes are permissible 3 days prior to departure
Cancellation Policy
- Travel date: Up to 30-Apr-2020
- Free cancellations allowed (full refund of the cancellation amount will be created as a credit-note)
- Credit-note will be valid till 30-Sept-2020 and can be used to make a booking for the same passenger only
IndiGo – Process for Credit Shell Utilization for Travel Agents
GoAir
Travel dates: On or before 14-Apr-2020
- Free cancellations not allowed (penalty will be charged by the airline)
- Free amendment allowed (penalty charges waived off, fare difference will apply)
- Applicable also on No-Shows
- Flight can be rescheduled for up to 1 year from the original date of travel
Travel dates: From 15-Apr-2020 to 30-Sep-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Amended travel date should be before 30-Sep-2020
GoAir Advisory for Cancellation and Reschedule of Flights
AirAsia
Travel dates Upto 31-Mar-2020 (only for domestic flight)
- Free Cancellations not allowed (penalty will be charged by the airline)
- Only flights with travel date 22-Mar-2020 will get a full refund on cancellation or no show
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
SpiceJet
For flights cancelled for travel between 25th March and 31st March 2020
- Full refund of the cancellation amount will be created as credit-note
- Credit-note will be valid for 1 year from original date of travel and can be used to make a booking for the same passenger only
Booking date: On or before 13-Mar-2020
Travel date: On or before 31-Mar-2020
- Applicable on both Domestic and International flights
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference apply)
- Amended travel date should be on or before 30-Apr-2020
Booking date: After 14-Mar-2020
Travel date: No restrictions
- Applicable on both Domestic and International flights
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference apply)
- Amended travel date should be on or before 30-Sep-2020
Vistara
For flights cancelled for travel between 25th March and 31st March 2020
- No full refund available on cancellation
- 1 free Amendment allowed (penalty charges waived off, fare difference will apply)
Booking date: On or before 31-Mar-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- New travel date should be before 31-Dec-2020
Air India Express
Travel date between 01-Mar-2020 to 30-Apr-2020
- Free Cancellations not allowed (penalty charges applicable)
- Free amendment allowed (penalty charges waived off, fare difference will apply)
International Airlines
Aeroflot
Booking date: On or before 31-May-2020
Travel dates: No restrictions
- Free Cancellations allowed (penalty charges waived off)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Amended travel date should be before 31-Dec-2020
Air Arabia
Booking date: On or before 31-Mar-2020
Travel dates: On or before 31-Dec-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Tickets should be amended at least 72 hours before departure
- Amended travel date should be before 31-Dec-2020
Air Astana
Booking date: On or before 31-Jan-2020
Travel dates: till 15-Apr-2020
- Free Cancellations not allowed (penalty charges applicable)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Air Canada
Booking date: till 04-Mar-2020
Travel date before 30-Apr-2020
- Applicable on both Domestic and International flights
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- New travel date should be before 31-Dec-2020
- Cancellation allowed 24 hours prior to departure
Booking date: From 04-Mar-2020 to 31-Mar-2020
Travel date: No restrictions
- Applicable on both Domestic and International flights
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- New travel date should be before 31-Dec-2020
- Cancellation allowed 24 hours prior to departure
Air China
Booking date: till 29-Jan-2020
Travel dates: On or before 30-Jun-2020
- Free Cancellations allowed (penalty charges waived off)
- Tickets should be cancelled before travel
- Free Amendment allowed (penalty charges waived off)
Air France
Booking date: Up to 31-Mar-2020
Travel dates: Up to 31-May-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Air Mauritius
From India → To Anywhere
From Anywhere → To India
Booking date: till 30-Apr-2020
Travel date till 30-Jun-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Alitilia
From Italy → To Anywhere
From Anywhere → To Italy
Booking date: On or before 04-Mar-2020
Travel dates: Up to 03-Apr-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Amended travel date should be before 30-Jun-2020
Biman Bangladesh Airlines
From UAE → To Bangladesh
From Bangladesh → To UAE
Booking date: No restrictions
Travel date: On or before 31-Mar-2020
- Free Cancellations allowed (penalty charges waived off)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Cathay Dragon
Booking date: till 17-Mar-2020
Travel dates: up to 31-May-2020
- Free Cancellations allowed (penalty charges waived off)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Cathay Pacific
Booking date: till 17-Mar-2020
Travel dates: up to 31-May-2020
- Free Cancellations allowed (penalty charges waived off)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Cebu Pacific
Booking date: No restrictions
Travel dates: Upto 14-Apr-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- For flights cancelled by airline, passenger is eligible for full refund. For voluntary cancellations, full refund in form of travel fund available
China Southern
Booking date: On or before 24-Jan-2020
Travel date: On or before 10-Jun-2020
- Free Cancellations allowed (penalty charges waived off by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Emirates
Booking date: till 31-Mar-2020
Travel dates: No restrictions
- Free Cancellations not allowed (penalty charges applicable)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Amendment should be done within 1 year from date of booking
Ethiopian
Booking date: No restrictions
Travel date till 30-Jun-2020
- Free Cancellations allowed (penalty charges waived off)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Amended travel date should be before 31-Dec-2020
Etihad Airways
Booking date: between 8-Mar-2020 to 7-Apr-2020
Travel dates: No restrictions
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Only 1 change permissible per PNR
Booking date: No restriction
Travel dates: Up to 30-Jun-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges and fare difference waived off)
- Changes can be made to the date or destination
- New travel date should be on or before 30-Jun-2020
- Only 1 change per PNR
Flynas
Booking date: No restrictions
Travel date till 30-Apr-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Amended travel date should be on or before 05-Oct-2020
- Only 1 change permissible per PNR
JetStar
Booking date: till No restrictions
Travel dates: till 31-May-2020
- Free Cancellations allowed (penalty charges waived off)
- Free Amendment not allowed (penalty charges waived off, fare difference will apply)
- Travel vouchers can be redeemed in one booking only within 6 months of issue, for travel within 12 months of new booking date
Kenya Airways
Booking date: No restrictions
Travel dates: Up to 31-May-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
KLM
Booking date till 31-Mar-2020
Travel date: till 31-May-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Korean Air
Booking date: till 10-Mar-2020
Travel dates: till 31-Mar-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Kuwait Airways
Booking date: No restrictions
Travel dates: Up to 30-Apr-2020
- Free Cancellations allowed (penalty charges waived off)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Amended travel date should be before 31-Dec-2020
Lufthansa
Booking date: On or before 05-Mar-2020
Travel dates: Up to 30-Apr-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Booking date: From 06-Mar-2020 to 31-Mar-2020
Travel dates: Up to 30-Apr-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Amended travel date should be before 31-Dec-2020
- Tickets should be unused
Malaysia Airlines
Booking date: till 31-Mar-2020
Travel dates: On or before 21-Apr-2020
- Free Cancellations not allowed
- Free Amendment allowed up to 31-Dec-2020 (penalty charges waived off, fare difference will apply)
Pakistan Airlines
Booking date: No restrictions
Travel date: From 16-Mar-2020 to 05-Apr-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Booking date: No restrictions
Travel date: From 22-Mar-2020 to 28-Mar-2020
- Free Cancellations allowed (penalty charges waived off)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Philippine Airlines
Booking date till 31-Mar-2020
Travel date: No restrictions
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Changes are permissible up to 7 days prior to departure
- Only 1 change permissible
Qantas
Booking date: No restrictions
Travel date: On or before 31-May-2020
- Free Cancellations allowed (penalty charges waived off)
- Free Amendment not allowed (penalty charges waived off, fare difference will apply)
Qatar Airways
Booking date: No restrictions
Travel date: On or before 30-Sep-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Changes are permissible 3 days prior to departure
Rwand Air
Booking date from 09-Mar-2020 till 30-Apr-2020
Travel date till 30-Apr-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Royal Jordanian
Booking date: On or before 31-Mar-2020
Travel date: On or before 31-Mar-2020
In case of flight cancellations due to commercial reasons
- Full refund available (as cash or credit per airline policy)
- Free Amendment allowed (penalty charges and fare difference waived off)
In case of flight cancellations due to government restrictions
- No full refund available (penalty charges to apply)
- Free Amendment allowed (penalty charges and fare difference waived off)
SAS
From Scandinavia, US and Asia → To Scandinavia, US and Asia
Booking date: From 05-Mar-2020 to 19-Mar-2020
Travel date: On or before 31-Aug-2020
- This is not applicable for flights wholly within Scandinavia
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Saudia
Booking date: On or before 31-Mar-2020
Travel dates: On or before 15-Apr-2020
- Free Cancellations allowed (penalty charges waived off)
- Free Amendment not allowed.
Silk Air
Booking date: On or before 15-Mar-2020
Travel date: On or before 31-May-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- New travel date should be on or before 31-Mar-2021
Singapore Airlines
Booking date: Up to 15-Mar-2020
Travel date: Up to 31-May-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
SriLankan Airlines
Booking date: On or before 31-Mar-2020
Travel date: No restrictions
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- New travel date should be on or before 31-Dec-2020
- Only 1 change permissible per PNR
Thai
Booking date: No restrictions
Travel date: No restrictions
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply) Free date change allowed for travel within 15-Dec-2020
Trujet
Booking date: No restrictions
Travel date between 25-Mar-2020 to 31-Mar-2020
- Free Cancellations allowed (penalty charges waived off by the airline)
Turkish Airline
Booking date: On or before 20-Mar-2020
Travel date: On or before 31-Dec-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- New travel date should be before 28-Feb-2021
United Airlines
Booking date: On or before 02-Mar-2020
Travel date: On or before 31-May-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- New travel date should be before 31-Dec-2020
- Amendment should be done before 31-Dec-2020 or 12 months from original booking date, whichever earlier
Virgin
Booking date: On or before 19-Mar-2020
Travel date: On or before 31-May-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
Virgin Australia
From Sydney → To Hong Kong
From Hong Kong → To Sydney
Booking date: No restriction
Travel dates: till 30-Apr-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Changes are permissible 1 days prior to departure
- Only 2 change permissible per PNR
Booking date: No restriction
Travel dates: till 30-Jun-2020
- Free Cancellations not allowed (penalty will be charged by the airline)
- Free Amendment allowed (penalty charges waived off, fare difference will apply)
- Changes are permissible 1 days prior to departure
- Only 2 change permissible per PNR
